/* Si Llega - CSS para reportes.html (style+ajustes+reportes+moderno) */
:root{--cornell-red:#B91A1A;--principal-gray:#7B808E;--white:#FFFFFF;--eerie-black:#1D1D1B;--dark-primary:#2c3e50;--bglight:#e4e4e4;--slate-gray:#B2B2B2;--light-alt:#f5f5f5;--font-body:'Montserrat',-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;--shadow-light:0 2px 8px rgba(0,0,0,0.07);--shadow-medium:0 4px 12px rgba(0,0,0,0.1)}@font-face{font-family:'SF Pro Heavy Italic';src:url('../Fonts/sf-pro-display-heavy-italic.otf')format('opentype');font-weight:800;font-style:italic}body,html{margin:0;padding:0;font-family:'Montserrat','Helvetica Neue',Arial,sans-serif;line-height:1.7;scroll-behavior:smooth;background-color:var(--white);color:var(--eerie-black)}.container{width:90%;max-width:1100px;margin:0 auto;padding:0 15px}#navbar{background:var(--principal-gray);color:var(--white);padding:1rem 0;position:fixed;width:100%;top:0;z-index:1000;box-shadow:var(--shadow-medium)}#navbar .container{display:flex;justify-content:space-between;align-items:center}#navbar .logo{color:var(--white);text-decoration:none;font-size:1.8rem;font-weight:bold;letter-spacing:-1px}.logo{font-family:'SF Pro Heavy Italic',sans-serif !important;width:30%;vertical-align:middle;height:auto;margin-right:10px}.logo-img{width:10%;vertical-align:middle;height:auto}h2{text-shadow:2px 2px 6px rgba(0,0,0,0.12)}#nav-links{list-style:none;padding:0;margin:0;display:flex;font-weight:900 !important}#nav-links li{margin-left:25px}#nav-links li a{color:var(--white);text-decoration:none;padding:8px 12px;transition:color 0.3s ease,background-color 0.3s ease;border-radius:4px;font-weight:700}#nav-links li a:hover,#nav-links li a.active{color:var(--cornell-red)}#menu-toggle{display:none;background:none;border:none;cursor:pointer;padding:0;min-width:44px;min-height:44px}#menu-toggle span{display:block;width:25px;height:3px;background-color:var(--white);margin:5px 0;transition:all 0.3s ease-in-out}.nav{max-width:100% !important}.hero-section{height:90vh;min-height:500px;display:flex;flex-direction:row;align-items:center;justify-content:center;text-align:center;color:var(--white);padding-top:60px}.hero-content{padding:20px;margin-top:2rem;display:flex;flex-direction:row;align-items:center}.hero-content img{width:50%;height:auto;margin-right:10px;vertical-align:middle}.hero-content h1{font-size:clamp(2.5rem,5vw,3.8rem);margin-bottom:1rem;font-weight:700;text-shadow:2px 1px 3px rgba(0,0,0,0.5)}.hero-content p{font-size:clamp(1rem,2.5vw,1.3rem);font-weight:300;max-width:600px;margin:0 auto}.page-section{padding:60px 0;text-align:center}.page-section:first-of-type{padding-top:2rem}.page-section h2{font-size:clamp(2rem,4vw,2.8rem);margin-bottom:40px;color:var(--eerie-black);font-weight:600}.page-section p{font-size:1.1rem;color:var(--eerie-black);max-width:750px;margin-left:auto;margin-right:auto;margin-bottom:20px}.bg-light-custom{background-color:var(--bglight)}#servicios-info .features{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:30px;margin-top:40px;text-align:left}#servicios-info .feature-item{padding:20px;background-color:var(--white);box-shadow:var(--shadow-light);display:flex;flex-direction:column;align-items:center;text-align:center;border-radius:8px;transition:transform 0.3s ease,box-shadow 0.3s ease}#servicios-info .feature-item:hover{transform:translateY(-5px);box-shadow:var(--shadow-medium);background-color:var(--principal-gray)}#servicios-info .feature-item:hover h3,#servicios-info .feature-item:hover p{color:var(--white)}#servicios-info .feature-item:hover p{font-weight:600}#servicios-info .feature-item img{padding:15px;border-radius:10%;margin-bottom:20px;display:inline-block}#servicios-info .feature-item h3{font-size:1.4rem;margin-bottom:10px;color:var(--eerie-black)}#servicios-info .feature-item p{font-size:0.95rem;color:var(--eerie-black);line-height:1.6;font-weight:500}#mision-vision .mision-vision-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:40px;text-align:left}#mision-vision .mision-vision-grid>div{padding:25px;background:var(--white);box-shadow:var(--shadow-light);border-radius:8px}#mision-vision h3{color:var(--cornell-red);margin-bottom:15px;font-size:1.5rem}#mision-vision ul{list-style:none;padding-left:0}#mision-vision ul li{padding-left:20px;position:relative;margin-bottom:8px}#mision-vision ul li::before{content:'✓';color:var(--midnight-green);position:absolute;left:0;font-weight:bold}#rastrear-envio form{margin-top:20px;display:flex;flex-wrap:wrap;justify-content:center;align-items:center;gap:15px}#rastrear-envio input[type="text"]{padding:14px 18px;font-size:1rem;border:1px solid #ccc;border-radius:6px;width:320px;max-width:100%;box-sizing:border-box;transition:border-color 0.3s ease,box-shadow 0.3s ease}#rastrear-envio input[type="text"]:focus{outline:none;border-color:var(--midnight-green);box-shadow:0 0 0 3px rgba(0,91,118,0.2)}#anioSeleccionado{appearance:none;-webkit-appearance:none;-moz-appearance:none;background-color:#ffffff;border:1px solid #ccc;border-radius:6px;padding:14px 40px 14px 18px;font-size:1rem;color:#333;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%23333' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:calc(100% - 15px)center;transition:all 0.3s ease}#anioSeleccionado:hover{border-color:var(--midnight-green)}#anioSeleccionado:focus{outline:none;box-shadow:0 0 0 3px rgba(0,91,118,0.2);border-color:var(--midnight-green)}.btn{padding:14px 28px;text-decoration:none;border:none;border-radius:6px;font-size:1rem;font-weight:500;cursor:pointer;transition:background-color 0.3s ease,transform 0.2s ease;display:inline-block}.btn:hover{transform:translateY(-2px)}.btn-primary{background-color:var(--cornell-red);color:var(--white)}.btn-primary:hover{background-color:#a51717}footer{font-weight:900;background:var(--principal-gray);color:var(--white);text-align:center;padding:30px 0}footer p{margin-bottom:8px;font-size:0.9rem}footer a{color:var(--white);text-decoration:none}footer a:hover{color:var(--cornell-red)}#scrollToTopBtn{position:fixed;bottom:8rem;right:3rem;z-index:999;border:none;outline:none;background-color:var(--cornell-red);color:var(--white);cursor:pointer;padding:10px 15px;border-radius:50%;font-size:clamp(16px,2vw,20px);box-shadow:var(--shadow-medium);opacity:0;transition:opacity 0.3s ease-in-out,background-color 0.3s ease;display:none}#scrollToTopBtn.show{display:block;opacity:1}#scrollToTopBtn:hover{background-color:#a51717}.whatsapp-float{position:fixed;width:clamp(60px,8vw,90px);height:clamp(60px,8vw,90px);bottom:1.5rem;right:1.5rem;background-color:var(--eerie-black);color:var(--white);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:clamp(20px,2vw,28px);box-shadow:var(--shadow-medium);z-index:999;text-decoration:none;transition:transform 0.3s ease,background-color 0.3s ease}.whatsapp-float:hover{transform:scale(1.1);background-color:var(--cornell-red)}.whatsapp-float svg{width:clamp(20px,4vw,28px);height:clamp(20px,4vw,28px)}.map{width:60%;height:auto;border-radius:8px;margin-top:20px}.rastreo{padding:1rem;white-space:nowrap;background-color:var(--cornell-red);box-shadow:var(--shadow-light)}.rastreo:hover{transform:translateY(-5px);box-shadow:var(--shadow-medium);color:var(--white)!important;background-color:#811111 !important}.rastreo:active,.rastreo.active{color:var(--white)!important}.icono-seguridad{width:40%;height:auto}.fade-up{opacity:0;transform:translateY(40px);transition:all 0.6s ease-out}.fade-up.visible{opacity:1;transform:translateY(0)}.contacto-container{display:flex;flex-wrap:wrap;gap:2rem;justify-content:center;padding:2rem 1rem}.contacto-info{flex:1 1 300px;max-width:500px;animation:fadeInLeft 1s ease-out}.contacto-info h2{font-size:2rem;margin-bottom:1rem}.contacto-info p{font-size:1rem;margin-bottom:1rem;line-height:1.5}.contacto-form{flex:1 1 300px;max-width:500px;background:#fff;padding:1.5rem;border-radius:12px;box-shadow:0 4px 16px rgba(0,0,0,0.1);animation:fadeInRight 1s ease-out}.form-group{margin-bottom:1rem}.form-group label{display:block;font-weight:bold;margin-bottom:0.3rem}.form-group input,.form-group textarea{width:100%;padding:0.6rem;border:1px solid #ccc;border-radius:6px;font-size:1rem;box-sizing:border-box}.spinner{border:4px solid #f3f3f3;border-top:4px solid red;border-radius:50%;width:30px;height:30px;animation:spin 1s linear infinite;margin:10px auto}@keyframes spin{0%{transform:rotate(0deg)}100%{transform:rotate(360deg)}}@keyframes fadeInRight{from{opacity:0;transform:translateX(50px)}to{opacity:1;transform:translateX(0)}}@keyframes fadeInLeft{from{opacity:0;transform:translateX(-50px)}to{opacity:1;transform:translateX(0)}}.rastreo-paquete{padding:10vh;margin-bottom:2rem !important;background-color:var(--light-alt);box-shadow:var(--shadow-light)}.promo-description{font-size:1.1rem;max-width:700px;margin:0 auto 2rem auto;text-align:center;color:#333;line-height:1.6}.productos-section{padding:4rem 1rem;background-color:#f9f9f9;text-align:center}.productos-description{max-width:700px;margin:0 auto 2rem;font-size:1.1rem;color:#444}.productos-img{max-height:100%;max-width:100%;object-fit:contain;display:block}@media screen and(max-width:1023px){}.pais-titulo{text-align:center;font-size:1.5rem;margin-bottom:1rem}.paises-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(80px,1fr));gap:1rem;max-width:800px;margin:auto}.pais-card{background-color:white;border:2px solid transparent;border-radius:12px;box-shadow:0 2px 6px rgba(0,0,0,0.1);padding:1rem;cursor:pointer;transition:all 0.3s ease;text-align:center}.pais-card img{max-width:100%;height:auto;object-fit:contain;transition:transform 0.3s}.pais-card:hover{transform:translateY(-5px);box-shadow:0 4px 12px rgba(0,0,0,0.15)}.pais-card.selected{border-color:var(--eerie-black);box-shadow:0 0 0 4px rgba(158,27,50,0.2)}.tracking-steps{display:flex;flex-wrap:wrap;justify-content:center;gap:16px;padding:20px 0;margin-top:30px;position:relative}.tracking-step{display:flex;flex-direction:column;align-items:center;width:120px;text-align:center;opacity:0.3;transition:opacity 0.3s}.tracking-step.active{opacity:1}.tracking-step p{font-size:12px;margin-top:6px}.tracking-step .circle img{filter:none;transition:filter 0.3s}.tracking-step.active .circle img{filter:brightness(0)saturate(100%)invert(17%)sepia(97%)saturate(7492%)hue-rotate(-8deg)brightness(90%)contrast(110%)}.tracking-step:first-child::after{content:none}.tracking-step.active::after{background-color:red}#nosotros{width:100%;min-height:60vh;display:flex;align-items:stretch;background:white}.nosotros-wrapper{display:flex;width:100%;align-items:center;flex-wrap:wrap}.nosotros-img{width:40%;margin-left:3rem;aspect-ratio:1 / 1;border-radius:50%;background-image:url('../IMG/sucursal2.webp');background-size:cover;background-position:center;box-shadow:0 4px 12px rgba(0,0,0,0.4);flex-shrink:0}.nosotros-text{flex:1;padding:3rem;background-color:#fff;display:flex;flex-direction:column;justify-content:center;text-align:left}.nosotros-text h2{font-size:2.5rem;margin-bottom:1rem;color:#111;text-align:center}.nosotros-text p{font-size:1.1rem;line-height:1.6;color:#333;text-align:justify}.swiper-paquetes{width:100% !important;position:relative}.swiper-paquetes .swiper-wrapper{width:100% !important}.swiper-paquetes .swiper-slide{width:clamp(300px,30vw,400px)!important;height:auto !important;flex-direction:column;align-items:center;justify-content:center;box-shadow:0 2px 6px rgba(0,0,0,0.3);border-radius:8px}.swiper-paquetes .swiper-slide img{width:100%;height:auto;border-radius:8px;border-bottom:#00000007 2px solid;object-fit:contain !important}.swiper-paquetes .swiper-slide h4{text-shadow:2px 2px 4px rgba(0,0,0,0.3);padding-bottom:0;font-family:'sf-pro-display-heavy-italic',sans-serif}#paquete1{width:30% !important;height:auto !important}#paquete2{width:35% !important;height:auto !important}#paquete3{width:38% !important;height:auto !important}#paquete4{width:38% !important;height:auto !important}#paquete5{width:40% !important;height:auto !important}#paquete6{width:42% !important;height:auto !important}#paquete7{width:45% !important;height:auto !important}#paquete8{width:45% !important;height:auto !important}#paquete9{width:48% !important;height:auto !important}#paquete11{width:70% !important;height:auto !important}#paquete12{width:60% !important;height:auto !important}.swiper-pagination-bullet-active{background-color:var(--cornell-red)!important}.swiper-promociones{width:100% !important;position:relative}.swiper-promociones .swiper-wrapper{width:100% !important}.swiper-promociones .swiper-slide{width:clamp(250px,30vw,400px);aspect-ratio:4 / 4;display:flex;flex-direction:column;align-items:center;justify-content:center;box-shadow:0 2px 6px rgba(0,0,0,0.3);border-radius:8px;overflow:hidden}.swiper-promociones .swiper-slide img{width:100%;height:100%;object-fit:fill;border-radius:8px;border-bottom:2px solid #00000007}.inicio{background-image:url('../IMG/PRUEBA2.webp');background-repeat:no-repeat;background-size:cover;background-position:center center;width:100%;height:100vh;box-shadow:0 4px 12px rgba(0,0,0,0.4)}.circle img.icono-tracking{width:64px;height:64px;display:block}.paquetesCuadrados{margin-top:0.5rem;border-bottom:none !important;width:40% !important}.paquetesCuadradosNT{margin-top:0.5rem;border-bottom:none !important;width:50% !important}.paquetesNoCuadrados{width:100% !important}.zona-extendida{display:grid;grid-template-columns:repeat(2,auto);justify-content:center;gap:0.5rem 2rem;padding:0;margin:0;list-style:none;text-align:left}.zona-extendida li{position:relative;padding-left:1.2em}.zona-extendida li::before{content:"•";position:absolute;left:0;color:var(--cornell-red,#c8102e)}.guatemala{margin:0.3rem 0;text-align:center}@media(max-width:480px){.tracking-steps{flex-direction:column;align-items:flex-start;gap:16px}.tracking-step{width:100%;text-align:left}.tracking-steps::before{display:none}}@media(max-width:900px){}@media(max-width:600px){.map{width:100%;height:auto}}.promociones{background-color:var(--light-alt);box-shadow:var(--shadow-light)}.promociones h1{margin-bottom:3rem;font-size:3rem;font-weight:700}@media(max-width:1160px){#nav-links{display:flex;flex-wrap:wrap;gap:0.8rem;justify-content:flex-end;align-items:center;list-style:none}}@media(max-width:400px){#scrollToTopBtn{bottom:6rem;right:1rem;padding:8px 10px}.whatsapp-float{width:2rem;height:2rem;bottom:1rem;right:1rem}.whatsapp-float svg{width:20px;height:20px}}@media(max-width:768px){.nosotros-wrapper{flex-direction:column}.nosotros-img{display:none}.nosotros-text{padding:2rem;text-align:center}.inicio{background-image:url('../IMG/PRUEBA.jpeg');background-repeat:no-repeat;background-size:cover;width:100% !important;height:100%;box-shadow:0 4px 12px rgba(0,0,0,0.4)}.contacto-container{flex-direction:column;align-items:stretch}.contacto-form,.contacto-info{max-width:100%}.container{width:95%}#navbar .container{position:relative}#menu-toggle{display:block;position:relative;z-index:1001;right:7vh}#menu-toggle.active span:nth-child(1){transform:translateY(8px)rotate(45deg)}#menu-toggle.active span:nth-child(2){opacity:0}#menu-toggle.active span:nth-child(3){transform:translateY(-8px)rotate(-45deg)}#nav-links{display:none;flex-direction:column;position:absolute;top:100%;left:0;width:100%;background-color:rgba(33,37,41,0.9);padding:10px 0;box-shadow:var(--shadow-medium);border-top:1px solid var(--slate-gray)}#nav-links.active{display:flex}#nav-links li{margin:0;width:100%;text-align:center}#nav-links li a{display:block;padding:15px;width:100%;border-radius:0}#nav-links li a:hover,#nav-links li a.active{background-color:var(--midnight-green);color:var(--white)}#nav-links li a.active{color:var(--cornell-red);background-color:rgba(255,255,255,0.05)}.hero-content{flex-direction:column;text-align:center;padding:20px;margin-top:0}.hero-content img{width:100%;height:auto}.hero-content h1{font-size:1.5rem}.hero-section{height:auto;min-height:70vh;padding-top:100px;padding-bottom:40px}.page-section h2{margin-bottom:25px}#servicios-info .features,#mision-vision .mision-vision-grid{grid-template-columns:1fr;gap:20px}#rastrear-envio form{flex-direction:column;align-items:stretch}#rastrear-envio input[type="text"],#rastrear-envio button{width:100%}#scrollToTopBtn{bottom:4rem;right:2.5rem;padding:8px 12px;font-size:18px}.whatsapp-float{width:50px;height:50px;bottom:15px;right:2rem}.whatsapp-float svg{width:24px;height:24px}.tracking-steps{display:none}.tracking-status-mobile{display:block;text-align:center;margin-top:20px;padding:1rem;box-shadow:var(--shadow-medium);border-radius:8px}.tracking-status-mobile img{max-width:30%;height:auto;margin-bottom:10px}.tracking-status-mobile p{font-size:0.9rem;color:var(--eerie-black);margin-bottom:10px}.tracking-status-mobile h4{font-size:18px;color:red}}.container{max-width:1280px}#navbar{padding:0.7rem 0}#navbar .logo{font-size:clamp(1.1rem,1.6vw,1.5rem)}.logo{width:auto}.logo-img{width:42px;height:auto}#nav-links li{margin-left:14px}#nav-links li a{padding:6px 8px;font-size:0.88rem;letter-spacing:0.2px}.rastreo{padding:0.55rem 0.9rem !important;font-size:0.85rem}@media(max-width:992px){#menu-toggle{display:block;position:relative;z-index:1001}#menu-toggle.active span:nth-child(1){transform:translateY(8px)rotate(45deg)}#menu-toggle.active span:nth-child(2){opacity:0}#menu-toggle.active span:nth-child(3){transform:translateY(-8px)rotate(-45deg)}#nav-links{display:none;flex-direction:column;position:absolute;top:100%;left:0;width:100%;background-color:rgba(33,37,41,0.95);padding:10px 0;box-shadow:var(--shadow-medium);border-top:1px solid var(--slate-gray);margin:0}#nav-links.active{display:flex}#nav-links li{margin:0;width:100%;text-align:center}#nav-links li a{display:block;padding:14px;width:100%;border-radius:0;font-size:0.95rem}}.hero-section{height:auto;min-height:78vh;max-height:820px}.inicio{height:auto;min-height:78vh;max-height:820px}.hero-content h1{font-size:clamp(1.8rem,4vw,3rem);line-height:1.2}.hero-content p,.hero-content .subtagline{font-size:clamp(0.9rem,1.6vw,1.15rem)}.page-section{padding:45px 0}.page-section h2{font-size:clamp(1.5rem,2.6vw,2.2rem);margin-bottom:28px}.page-section p{font-size:clamp(0.95rem,1.3vw,1.05rem)}.rastreo-paquete{padding:3rem 1rem !important}#nosotros{min-height:auto}.nosotros-img{width:32%;margin-left:2rem}.nosotros-text{padding:2rem 2.5rem}.nosotros-text h2{font-size:clamp(1.5rem,2.4vw,2rem);margin-bottom:0.8rem}.nosotros-text p{font-size:clamp(0.92rem,1.2vw,1rem);line-height:1.65}#mision-vision h3{font-size:clamp(1.1rem,1.6vw,1.35rem);margin-bottom:12px}#mision-vision .mision-vision-grid>div{padding:22px}#mision-vision .mision-vision-grid>div p{font-size:clamp(0.9rem,1.2vw,1rem);margin:0}#servicios-info .feature-item{padding:18px}#servicios-info .feature-item h3{font-size:clamp(1.05rem,1.4vw,1.25rem);margin-bottom:8px}#servicios-info .feature-item p{font-size:clamp(0.85rem,1.1vw,0.95rem)}#servicios-info .feature-item img{padding:10px;margin-bottom:14px;max-width:100px}.icono-seguridad{width:32%;max-width:110px}.map{width:50%;max-width:600px}.productos-section{padding:3rem 1rem}.productos-description{font-size:clamp(0.95rem,1.3vw,1.05rem)}.promociones h1{font-size:clamp(1.6rem,2.6vw,2.2rem);margin-bottom:2rem}.promo-description{font-size:clamp(0.95rem,1.3vw,1.05rem)}.contacto-container{padding:1.5rem 1rem;gap:1.5rem}.contacto-info h2{font-size:clamp(1.4rem,2.2vw,1.8rem);margin-bottom:0.8rem}.contacto-info p{font-size:clamp(0.9rem,1.2vw,1rem)}.contacto-form{padding:1.3rem}.form-group label{font-size:0.9rem}.btn{padding:11px 22px;font-size:0.95rem}#rastrear-envio input[type="text"]{padding:11px 16px;font-size:0.95rem}#anioSeleccionado{padding:11px 36px 11px 16px;font-size:0.95rem}.tracking-step{width:105px}.tracking-step p{font-size:11.5px}.circle img.icono-tracking{width:54px;height:54px}.swiper-paquetes .swiper-slide{width:clamp(260px,26vw,340px)!important}.swiper-paquetes .swiper-slide h4{font-size:1rem}.paises-grid{max-width:720px;gap:0.8rem}.pais-card{padding:0.7rem}footer{padding:24px 0}footer p{font-size:0.85rem;margin-bottom:6px}@media(max-width:1100px){.container{width:92%}.page-section{padding:35px 0}}@media(max-width:768px){.hero-section,.inicio{min-height:65vh;max-height:none}.rastreo-paquete{padding:2rem 1rem !important}.page-section{padding:30px 0}.nosotros-text{padding:1.5rem}}.reportes-hero{height:auto;min-height:0;padding:5.5rem 1rem 1.4rem;background:linear-gradient(135deg,rgba(29,29,27,0.85),rgba(185,26,26,0.75)),url('../IMG/PRUEBA.jpeg')center/cover 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h2{color:var(--eerie-black);font-size:clamp(1.2rem,1.8vw,1.45rem);margin:0 0 0.6rem 0;border-bottom:2px solid var(--cornell-red);padding-bottom:0.4rem;display:inline-block;line-height:1.2}.politicas-intro{color:var(--principal-gray);font-size:0.85rem;margin:0 0 1rem 0;line-height:1.5}.politicas-list{padding-left:1.1rem;margin:0}.politicas-list li{margin-bottom:0.7rem;line-height:1.5;color:var(--eerie-black);font-size:0.85rem}.politicas-list li strong{color:var(--cornell-red)}.politicas-list li em{color:var(--dark-primary);font-style:normal;font-weight:700}.politicas-footer{margin-top:1.2rem;padding-top:0.9rem;border-top:1px solid var(--bglight);font-size:0.82rem;color:var(--principal-gray);line-height:1.5}.politicas-footer strong{color:var(--cornell-red)}.acciones-box{background:var(--white);border-radius:10px;padding:1.6rem 1.8rem;box-shadow:var(--shadow-medium);border-top:4px solid var(--dark-primary);position:sticky;top:100px}.acciones-box h2{color:var(--eerie-black);font-size:clamp(1.2rem,1.8vw,1.45rem);margin:0 0 0.6rem 0;border-bottom:2px solid var(--dark-primary);padding-bottom:0.4rem;display:inline-block;line-height:1.2}.acciones-intro{color:var(--principal-gray);font-size:0.85rem;margin:0 0 1.2rem 0;line-height:1.5}.acciones-botones{display:flex;flex-direction:column;gap:0.9rem}.btn-accion{display:flex;align-items:center;gap:0.9rem;padding:1rem 1.1rem;background:var(--white);border:2px solid var(--bglight);border-radius:9px;cursor:pointer;text-align:left;transition:all 0.25s ease;font-family:var(--font-body);width:100%}.btn-accion:hover{transform:translateY(-2px);box-shadow:0 5px 14px 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1fr;gap:0.8rem}.form-group{display:flex;flex-direction:column}.modal-content label{font-size:0.8rem;font-weight:600;color:var(--eerie-black);margin-bottom:0.3rem}.modal-content input,.modal-content select,.modal-content textarea{padding:0.55rem 0.75rem;border:1.5px solid var(--bglight);border-radius:7px;font-family:var(--font-body);font-size:0.88rem;transition:border-color 0.2s ease,box-shadow 0.2s ease;background:var(--white);color:var(--eerie-black);width:100%;box-sizing:border-box}.modal-content input:focus,.modal-content select:focus,.modal-content textarea:focus{outline:none;border-color:var(--cornell-red);box-shadow:0 0 0 3px rgba(185,26,26,0.12)}.modal-content textarea{resize:vertical;min-height:85px;font-family:var(--font-body)}.campo-hint{margin:0 0 0.5rem 0 !important;font-size:0.78rem !important;color:var(--principal-gray)!important;line-height:1.45;font-style:italic}.campo-hint strong{color:var(--cornell-red);font-style:normal}.contador-caracteres{display:block;text-align:right;font-size:0.74rem;color:var(--principal-gray);margin-top:0.25rem;font-family:monospace;transition:color 0.2s ease}.contador-caracteres.advertencia{color:#d97706;font-weight:600}.contador-caracteres.limite{color:var(--cornell-red);font-weight:700}.btn-submit{margin-top:0.4rem;padding:0.75rem 1.4rem;background:var(--cornell-red);color:var(--white);border:none;border-radius:7px;font-size:0.92rem;font-weight:700;cursor:pointer;transition:background-color 0.2s ease,transform 0.15s ease;letter-spacing:0.3px}.btn-submit:hover{background:#9a1515;transform:translateY(-1px)}.btn-submit:disabled{background:var(--principal-gray);cursor:not-allowed;transform:none}.evidencias-zone{border:2px dashed var(--bglight);border-radius:8px;padding:1rem;text-align:center;cursor:pointer;transition:border-color 0.25s ease,background-color 0.25s ease;background:#fafafa}.evidencias-zone:hover,.evidencias-zone.dragover{border-color:var(--cornell-red);background:#fff5f5}.evidencias-zone.disabled{opacity:0.55;cursor:not-allowed;pointer-events:none}.evidencias-placeholder{display:flex;flex-direction:column;align-items:center;gap:0.4rem;color:var(--principal-gray)}.evidencias-placeholder svg{color:var(--cornell-red);opacity:0.7}.evidencias-placeholder p{margin:0;font-size:0.88rem;color:var(--eerie-black)}.evidencias-placeholder p strong{color:var(--cornell-red)}.evidencias-info{font-size:0.74rem;color:var(--principal-gray)}.evidencias-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:0.7rem;margin-top:0.7rem}.evidencias-grid:empty{display:none}.evidencia-item{position:relative;aspect-ratio:1 / 1;border-radius:7px;overflow:hidden;border:1.5px solid var(--bglight);background:#f4f4f4;animation:fadeIn 0.25s ease}.evidencia-item img{width:100%;height:100%;object-fit:cover;display:block}.evidencia-eliminar{position:absolute;top:4px;right:4px;background:rgba(0,0,0,0.7);color:var(--white);border:none;width:24px;height:24px;border-radius:50%;cursor:pointer;font-size:0.9rem;font-weight:bold;line-height:1;display:flex;align-items:center;justify-content:center;transition:background-color 0.2s ease;padding:0}.evidencia-eliminar:hover{background:var(--cornell-red)}.evidencia-peso{position:absolute;bottom:4px;left:4px;background:rgba(0,0,0,0.65);color:var(--white);font-size:0.65rem;padding:2px 6px;border-radius:4px;font-family:monospace}.video-zone{margin-top:0.3rem}.video-preview{margin-top:0.7rem;border:1.5px solid var(--bglight);border-radius:7px;overflow:hidden;background:#000;animation:fadeIn 0.25s ease}.video-preview video{width:100%;max-height:280px;display:block;background:#000}.video-preview .video-info{background:#f4f4f4;color:var(--eerie-black);padding:0.5rem 0.7rem;font-size:0.78rem;display:flex;align-items:center;justify-content:space-between;gap:0.5rem;font-family:monospace}.video-preview .evidencia-eliminar{position:static;width:26px;height:26px;flex-shrink:0}.recaptcha-container{margin:0.3rem 0;display:flex;justify-content:center}@media(max-width:360px){.recaptcha-container{transform:scale(0.85);transform-origin:center top}}.loader{display:none;width:30px;height:30px;border:3.5px solid var(--bglight);border-top-color:var(--cornell-red);border-radius:50%;margin:1rem auto 0.4rem;animation:spin 0.9s linear infinite}.loader.show{display:block}.loader-text{display:none;text-align:center;font-size:0.82rem;color:var(--principal-gray);margin-top:0.3rem;font-style:italic}.loader-text.show{display:block}@keyframes spin{to{transform:rotate(360deg)}}.resultado-consulta,.resultado-creacion{margin-top:1.2rem;padding:1rem 1.1rem;border-radius:7px;display:none;font-size:0.88rem;line-height:1.5}.resultado-consulta.show,.resultado-creacion.show{display:block;animation:fadeIn 0.3s ease}.resultado-consulta.success,.resultado-creacion.success{background:#e8f5e9;border-left:4px solid #2e7d32;color:#1b5e20}.resultado-consulta.error,.resultado-creacion.error{background:#ffebee;border-left:4px solid #c62828;color:#b71c1c}.resultado-consulta h4,.resultado-creacion h4{margin:0 0 0.4rem 0;font-size:0.98rem}.resultado-consulta p,.resultado-creacion p{margin:0.3rem 0}.resultado-consulta .ticket-numero,.resultado-creacion .ticket-numero{display:inline-block;background:var(--white);padding:0.35rem 0.8rem;border-radius:5px;font-family:'Courier New',monospace;font-weight:bold;color:var(--cornell-red);font-size:1rem;border:1px dashed var(--cornell-red);margin:0.4rem 0;letter-spacing:0.5px}.resultado-consulta .estatus-tag{display:inline-block;padding:0.25rem 0.7rem;border-radius:18px;font-weight:700;font-size:0.78rem;text-transform:uppercase;letter-spacing:0.5px}.estatus-tag.pendiente{background:#fff3cd;color:#856404}.estatus-tag.en-proceso{background:#cce5ff;color:#004085}.estatus-tag.resuelto{background:#d4edda;color:#155724}.estatus-tag.cerrado{background:#d6d8db;color:#383d41}.estatus-tag.rechazado{background:#f8d7da;color:#721c24}.respuesta-box{background:#eaf3ff;border-left:4px solid #1565c0;padding:0.75rem 0.95rem;border-radius:6px;margin-top:0.3rem;font-size:0.88rem;line-height:1.55;color:#0d3a72;white-space:pre-wrap;word-break:break-word}.sin-respuesta{margin-top:0.9rem !important;padding:0.55rem 0.8rem;background:#fff8e1;border-left:3px solid #f9a825;border-radius:5px;color:#6d4c00 !important;font-size:0.83rem !important}@media(max-width:1024px){.reportes-container{gap:1.4rem}.politicas-box,.acciones-box{padding:1.4rem 1.5rem}}@media(max-width:860px){.reportes-container{grid-template-columns:1fr;gap:1.4rem}.acciones-box{position:static}.reportes-section{padding:2.2rem 0}.reportes-hero{padding:5rem 1rem 1.2rem;min-height:0}}@media(max-width:600px){.reportes-hero{padding:4.5rem 1rem 1rem;min-height:0}.reportes-section{padding:1.8rem 0}.reportes-container{width:94%;gap:1.2rem}.politicas-box,.acciones-box{padding:1.2rem 1.2rem}.politicas-list{padding-left:1rem}.politicas-list li{font-size:0.82rem;margin-bottom:0.6rem}.btn-accion{gap:0.8rem;padding:0.85rem 0.95rem}.btn-icono{width:40px;height:40px}.btn-icono svg{width:20px;height:20px}.btn-texto h3{font-size:0.92rem}.btn-texto p{font-size:0.74rem}.modal-content{padding:1.3rem 1.2rem}.modal-content h2{font-size:1.1rem}.form-row{grid-template-columns:1fr;gap:0.7rem}}@media(max-width:380px){.reportes-hero h1{font-size:1rem}.reportes-hero .subtagline{font-size:0.6rem;letter-spacing:1.2px}.politicas-box,.acciones-box{padding:1rem}.btn-accion{flex-direction:column;text-align:center;gap:0.6rem;padding:1rem 0.8rem}.btn-texto h3{font-size:0.95rem}.modal-content{padding:1.1rem 1rem}}@import url('https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,300..900;1,300..900&display=swap');:root{--r-sm:10px;--r-md:14px;--r-lg:20px;--sh-soft:0 1px 2px rgba(29,29,27,.06),0 10px 26px -14px rgba(29,29,27,.26);--sh-hover:0 2px 5px rgba(29,29,27,.08),0 22px 44px -20px rgba(29,29,27,.38);--sh-inset-line:inset 0 0 0 1px rgba(29,29,27,.07);--tint-red:rgba(185,26,26,.05);--red-tint:rgba(185,26,26,.12);--red-ring:rgba(185,26,26,.28);--red-deep:#A51717;--ink-line:rgba(29,29,27,.10);--ink-text:rgba(29,29,27,.88);--ease:cubic-bezier(.22,.61,.36,1)}html{scroll-padding-top:90px}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizeLegibility;color:var(--eerie-black)}::selection{background:var(--cornell-red);color:#fff}h1,h2,h3,h4{text-shadow:none;letter-spacing:-0.015em;line-height:1.22}.page-section h2{font-weight:800;text-shadow:none;color:var(--eerie-black)}.page-section h2::after{content:"";display:block;width:60px;height:4px;margin:14px auto 0;border-radius:4px;background:linear-gradient(90deg,var(--cornell-red),var(--red-deep))}.page-section p,.productos-description,.promo-description{color:var(--ink-text)}.page-section h3{font-weight:700;letter-spacing:.01em;color:var(--eerie-black)}#navbar{background:color-mix(in srgb,var(--principal-gray)94%,transparent);-webkit-backdrop-filter:saturate(150%)blur(10px);backdrop-filter:saturate(150%)blur(10px);border-bottom:none;box-shadow:0 10px 28px -22px rgba(29,29,27,.9)}@supports not(background:color-mix(in srgb,red 50%,transparent)){#navbar{background:var(--principal-gray)}}#nav-links li a{position:relative;transition:color .25s var(--ease)}#nav-links li a::after{content:"";position:absolute;left:8px;right:8px;bottom:2px;height:2px;border-radius:2px;background:var(--cornell-red);transform:scaleX(0);transform-origin:left;transition:transform .28s var(--ease)}#nav-links li a:hover::after,#nav-links li a.active::after{transform:scaleX(1)}#nav-links li a.rastreo::after{display:none}.rastreo{border-radius:999px;font-weight:700;letter-spacing:.3px;background-image:linear-gradient(135deg,var(--cornell-red),var(--red-deep));box-shadow:0 8px 18px -8px rgba(185,26,26,.95);transition:transform .25s var(--ease),box-shadow .25s var(--ease)}.rastreo:hover{box-shadow:0 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1rem;border-radius:4px;background:var(--cornell-red);box-shadow:0 0 24px rgba(185,26,26,.8)}@keyframes sl-hero-in{from{opacity:0;transform:translateY(18px)}to{opacity:1;transform:none}}#servicios-info{background:var(--white)}.productos-section{background:linear-gradient(180deg,var(--white)0%,var(--tint-red)100%)}.promociones{background:linear-gradient(180deg,var(--tint-red)0%,var(--bglight)100%);border-top:1px solid rgba(185,26,26,.14);box-shadow:none}#nosotros{background:var(--white)}#mision-vision{background:var(--light-alt)}#servicios-info .feature-item,#mision-vision .mision-vision-grid>div{position:relative;overflow:hidden;background:var(--white);border:1px solid var(--ink-line);border-radius:var(--r-md);box-shadow:var(--sh-soft);transition:transform .3s var(--ease),box-shadow .3s var(--ease),border-color .3s var(--ease)}#servicios-info .feature-item::before,#mision-vision 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summary::after{transform:rotate(135deg)}.sl-faq__answer{padding:0 22px 20px;border-top:1px solid var(--ink-line)}.sl-faq__answer p{margin:16px 0 0;max-width:none;font-size:.95rem;color:var(--ink-text);text-align:left}.sl-faq__item[open] .sl-faq__answer{animation:sl-faq-open .28s var(--ease)both}@keyframes sl-faq-open{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}.sl-faq__cierre{margin-top:2.2rem;text-align:center}@media(max-width:575px){.sl-ruta__chips li{justify-content:flex-start}.sl-dato{padding:18px}.sl-faq__item summary{padding:16px 18px;font-size:.95rem}}.container,.contacto-container,.contacto-info,.contacto-form{box-sizing:border-box}.contacto-form .g-recaptcha{max-width:100%;overflow:hidden}@media(max-width:430px){.contacto-form .g-recaptcha{transform:scale(.82);transform-origin:left top;height:66px}}img{max-width:100%}.contacto-container{display:grid;grid-template-columns:minmax(0,1fr)minmax(0,1fr);align-items:center;gap:2.5rem;width:min(100%,1040px);margin:0 auto;padding:2.5rem 1rem}.contacto-info,.contacto-form{width:100%;max-width:none}.contacto-info h2{text-align:left;margin-bottom:1rem}.contacto-info>p:first-of-type{margin:0 0 1.6rem;max-width:none;text-align:left;color:var(--ink-text)}.contacto-info>p:nth-of-type(2),.contacto-info>p:nth-of-type(3){margin:0 0 12px;padding:14px 18px;max-width:none;text-align:left;background:var(--white);border:1px solid var(--ink-line);border-left:4px solid var(--cornell-red);border-radius:0 var(--r-sm)var(--r-sm)0;box-shadow:var(--sh-soft);font-size:.95rem;line-height:1.6}.contacto-info>p:nth-of-type(2)strong,.contacto-info>p:nth-of-type(3)strong{display:block;margin-bottom:2px;color:var(--cornell-red);font-size:.76rem;font-weight:800;letter-spacing:.09em;text-transform:uppercase}@media(max-width:900px){.contacto-container{grid-template-columns:1fr;width:min(100%,560px);gap:1.8rem;padding:2rem 1rem}.contacto-info h2{text-align:center}.contacto-info h2::after{margin-left:auto}.contacto-info>p:first-of-type{text-align:center}}